Refunds
Last updated 14 October 2026
You get a refund when
- The report errors or times out.
- The report isn't delivered within 1 hour of the case closing.
- We refuse the case for safety reasons. Everyone who paid is refunded.
- Someone else had already paid for the case, and your payment came second.
You don't get a refund when
- You disagree with the verdict or the split.
- Someone didn't add their side before the case closed.
- You uploaded more than the tier fits; we read up to its limits and note what was left out.
How refunds are paid
- A broken report is regenerated once first. If that fails too, we refund.
- Refunds go to your Let Me Settle wallet straight away.
- If you'd rather have it back on the original UPI, card or netbanking, ask within 7 days and we'll send it there. Your bank may take a few working days to show it.
- A second payment on a case that was already unlocked goes to the payer's wallet straight away if their email or phone matches an account, or when they sign up. If they never do, it goes back to the original payment method after 30 days.
If you disagree with the verdict
You can tap I disagree on the report (signed in, once per case, verified sides). It gives ₹50 credit toward an appeal on that case, so the appeal costs ₹49. An appeal needs new evidence and shows what changed because of it. The credit expires with the case.
Wallet top-ups and gifts
Paid wallet balance never expires and isn't cashed out, apart from refunds we add to your wallet, which you can send back to your original payment method within 7 days (see above). Bonus credit isn't refundable. Unclaimed gift links return to the sender after 30 days.
Chargebacks
Please write to us before raising a chargeback; it's usually faster. We keep content-free delivery logs to answer chargeback questions, since the report itself is deleted after 24 hours.
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